Product Return Policy

AC Drives, VFDs, Inverters, Drives Motors

This policy covers the return of all products except products marked as non-returnable on quotes/estimates. Under this policy, original Purchaser may return products to AutomatedPT, with its PRIOR APPROVAL*, for credit under the following terms and conditions:

Products used or connected cannot be returned unless for warranty reasons

Any product which has been connected and used, has a label affixed, or has been marked on in any way is not considered suitable for resale, and will not be accepted for return. All items will be inspected upon return to verify.

Restocking Fees

Valid returns will be credited the original purchase price minus a restocking charge that varies per product brand but has a maximum of 20% (twenty percent). Shipping/freight charges will NOT be refunded. If there is a warranty issue, manufacturer defect, or mistake made by AutomatedPT any restocking fees will be waived. Note that for warranties and manufacturer defects the manufacturer will need to inspect the item before any refunds will be processed or replacement items shipped out.

Return Eligibility

The unit must have been purchased within ninety (90) day of the date it is received by AutomatedPT. Only products sold by AutomatedPT are eligible for this program.

Return Process

Customer must return the product to AutomatedPT, freight prepaid. The product carton should be packed inside another box with adequate protection from damage. Upon receipt, the product will be inspected and evaluated. If the package is found not to be in “as-new” resalable condition, the customer will be notified, and will be offered the option of having the product returned to them, freight collect.

* PRIOR APPROVAL: Contact your AutomatedPT Sales Assistant with pertinent details to obtain shipping instructions.


October 2022